FAQs

FAQs

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FAQs

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Find answers to frequently asked questions

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Q. What is the difference between the Insiders Subscription and Membership?

A. Our Insiders Subscription grants you unrestricted access to our digital lifestyle platform. Furthermore, Insiders enjoy the privilege of being connected with our carefully selected suppliers and partners within our global concierge network, gaining access to a host of services. These encompass personal shopping, luxury goods and asset sourcing requests, exclusive access to global events, and bespoke travel experiences.

Our Membership is tailored for ultra-high-net-worth individuals, offering a comprehensive suite of lifestyle management services delivered by our dedicated in-house concierge team. Currently, our Membership Committee evaluates prospective applicants on an invitation-only basis. Please be aware that as a boutique concierge service provider, we admit a restricted number of Members each year.

Q. What is the difference between your Classic and Bespoke Membership levels?

A.Our Classic Membership is designed to complement the lifestyle of discerning individuals and their families, offering direct access to a dedicated, personalized, and proactive concierge service. Our coveted Bespoke Membership level, on the other hand, provides a comprehensive lifestyle management service available around the clock, 365 days a year, delivered uninterruptedly across the globe by our executive concierge team.

For a side by side comparison of our Membership plans, please visit our Membership page.

Q. Why do you place a limit on new Members being accepted?

A.By imposing a strict quota on new Members joining our club, we are able to offer a sophisticated level of lifestyle management services with meticulous attention to detail, as well as, provide exclusive benefits for our Members which cannot be found anywhere else.

Q. What is the pricing structure of your Membership?

A.As a boutique concierge service provider, we offer bespoke Membership packages, tailored to each member's individual lifestyle needs. Kindly note all of our Membership packages are designed for ultra-high-net-worth individuals and their families. Our Membership team will be able to discuss the pricing options available to you during the application process.

Q. Do you offer joint or family Memberships?

A.Yes, we can provide joint and family Memberships tailored to your specific requirements through our Classic and Bespoke Membership plans. Each of our Members is unique to us, and we greatly appreciate their individual needs for a bespoke lifestyle management service.

Q. Which locations do you serve?

A.We provide a global service as and when required by our Insiders and Members in order to fulfil their personal needs and aspirations. In addition, through our international network of preferred partners, we are able to satisfy a wide range of elaborate requests in a prompt and discreet manner.

Q. Do you provide any services to the general public?

A.We only cater to the needs of our approved Insiders and Members. We do not provide concierge services to the general public.

Q. How are you different from other concierge providers?

A.We believe that a truly personal approach is what sets us apart. Our Members, their personal circumstances, aspirations and wishes are our utmost priority whilst our sole mission is to provide a discreet and unparalleled level of service. Furthermore, through our accumulated experience and industry contacts, we are in the ideal position to offer an enviable level of services and add indispensable value to the lives of our clients.

Q. I have a question which is not listed here.

A.For all enquiries, please get in touch with us via our online form on our contact page. We will endeavour to respond back to you in due course.